If you are trying to log in to a Direct Express debit card through the Direct Express Mobile App and need help, you’ve come to the right place. In this post, we will explain in detail how to log in to your Direct Express app, for both Android and iPhone, for cards starting with 5115 63 and 5332 48.
Additionally, if you do not yet have the Direct Express app on your phone, we will show you how to download it from the Google Play store for Android and the Apple store for iPhone.
Lastly, we will explain what you can do with the mobile app, including checking your balance and reviewing pending deposits.
Prefer Video?
The video below briefly summarizes how to download and use the Direct Express Mobile app, including the best features.
This post will cover:
- What can I do with the Direct Express mobile app?
- Direct Express Card Mobile App Login
- How to Download the Mobile App
- Direct Express FAQs
What can I do with the Direct Express mobile app?
With the Direct Express mobile application, you can perform the following functions right on your phone:
Check Direct Express Card Balance
One of the main benefits of the Direct Express Mobile App is the ability to easily access your card balance, right on your phone.
There is no need to log in with a computer just to check your balance with Direct Express.
With the mobile application, you can quickly check the balance on your card before you make any purchase.
Locate Fee-free ATMs
With the Direct Express mobile app, you can access the in-network free ATM to make a withdrawal without fees.
You can make withdrawals at over 75,000+ fee-free ATMs throughout the country.
The free ATM network includes Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard ATM Alliance, and MoneyPass.
Set up Deposit Alerts
If you need another way to stay on top of your finances, the mobile app gives you the ability to set up deposit alerts.
You can set up free deposit notifications for iPhones and Androids.
That way, each time your federal benefits are deposited into your Direct Express account, you will get a text or email alert.
Set up Low Balance Alerts
You can also use the Direct Express mobile app to set up alerts to keep track of your debit card balance.
The mobile alerts will let you know if your balance gets too low.
Locate free-cash back retailers
Finally, a great feature of the Direct Express mobile app is being able to locate free cashback retailers.
You can not only locate any FREE Direct Express ATMs but also get cashback at retailers – including grocery stores and pharmacies.
Direct Express Card Mobile App Login
Here’s how to login to your Direct Expres Mobile app for both iPhone and Andriod:
For cards starting with 511563
If you have an iPhone or Andriod device and your Direct Express card starts with 511563, here’s how to login to your mobile app:
Also, you forgot your User ID or Password, keep reading below for help.
When you open your app on your phone, you will be taken to a screen that looks like the one below:
Once there, click on the “Sign In” as shown below.
Next, you will be taken to a screen that looks like the one below.
Here, you can enter your User ID and Password to login to your account as shown below.
If you have a smartphone that has fingerprint identification, you can set up a fingerprint login once you have logged into your account.
That way, the next time you have to log in to your account, you can use your fingerprint instead of using your User ID and Password.
All you have to do is click on the “Use Fingerprint to Sign In” as shown above.
View Your Direct Express Account
If you entered the correct User ID and Password, you will be taken to your Direct Express account, where you can view your balance among other functions, as shown below.
Forgot Direct Express User ID or Password?
If you forgot your Direct Express User ID or Password, here’s what to do:
Click on the appropriate “Forgot” link as shown in the login screen above.
For cards starting with 533248
If you have an iPhone or Andriod device and your Direct Express card starts with 533248, here’s how to login to your mobile app:
Also, you forgot your User ID or Password, keep reading below for help.
When you open your app on your phone, you will be taken to a screen that looks like the one below:
If this is your first time using the mobile app, you will be required to activate your account before you can use the app.
Click on the “Activate” link as shown above.
Once you complete the activation process, you will be able to enter your User ID and Password to log in.
View Your Direct Express Account
When you have successfully logged in with your User ID and Password, you will be taken to your Direct Express account as shown below.
There, you can:
- Get your card Balance
- View Recent Transactions
- Find a FREE ATM
- Manage Alerts
Forgot Direct Express User ID or Password?
If you forgot your Direct Express User ID or Password, here’s what to do:
Click on the appropriate “Forgot” link as shown in the login screen above.
Download Direct Express Card Mobile App
The mobile app is easy to download and offers a convenient way to free yourself from long telephone wait times accessing your balance, transactions, and pending deposits.
There are two versions of the Direct Express mobile application.
Which app you download depends on the starting numbers of your debit card.
To download the appropriate mobile application for your card, follow the instructions below.
Direct Express Mobile app for cards starting with 511563:
If your Direct Express debit card starts with 511563, download the apps below:
You can download it here at the Apple Appstore for Apple devices or on Android’s Google Play store for Android devices.
Direct Express Mobile app for cards starting with 533248:
If your Direct Express debit card starts with 533248, download the apps below:
You can download it here at the Apple Appstore for Apple devices or on Android’s Google Play store for Android devices.
After you have successfully downloaded the Direct Express app, you will be required to register your account and choose a PIN code for security purposes.
Direct Express FAQs
Here are the most frequently asked questions about the Direct Express Debit Card.
I did not receive my benefit payments on my Direct Express card. Who should I call?
There are two ways to go about dealing with a missed payment on your Direct Express card.
Who you call depends on what the issue is.
If you think the missed payment is an issue with Direct Express, then you should call Direct Express customer service at the number below:
1 (888) 741-1115 (toll-free)
The automated service is available 24 hours a day, 7 days a week.
However, if you think the missed payment is an issue with the Federal Agency responsible for your benefits program, here’s what to do:
Locate the agency’s number below and call them, or use the URL attached to visit their website for help.
Social Security Administration
Online: ssa.gov
Phone: 1-800-772-1213
Department of Veterans Affairs
Online: va.gov
Phone: 1-800-827-1000
Railroad Retirement Board
Online: rrb.gov
Phone: 1-877-772-5772
Department of Labor (Black Lung)
Online: dol.gov/owcp/dcmwc
Phone: 1-800-347-2503
Office of Personnel Management (Civil Service)
Online: opm.gov
Phone: 1-888-767-637
Is the Direct Express card safe?
Yes, the Direct Express card is safe, and here are the protections in place to keep your funds safe and secure.
First, the Federal Deposit Insurance Corporation (FDIC) insures your money up to the maximum that the law allows.
Second, with your Direct Express card, you get a Personal Identification Number (PIN) that you use at ATMs, online, and in stores.
This adds another layer of protection for your funds.
You choose your PIN number when you activate your card.
Finally, if your card is lost or stolen, it will be replaced by Direct Express customer service.
How do I check the balance on my Direct Express card?
There are four ways to view the balance on your Direct Express debit card.
First, you can view your account information online by visiting the Direct Express website.
If you have already set up an online account, you can log in to your account at USDirectExpress.com.
Second, you can use the mobile app to view your card balance.
We have described above how to download the Direct Express mobile application and log in to your account.
Third, you can also check your account balance by calling the Direct Express customer service phone number toll free.
Here’s the number to call:
1 (888) 741-1115 (toll-free)
The automated service is available 24 hours a day, 7 days a week.
The automated system provides your balance and pending deposits.
You can also use it to listen to transactions and replace a lost/stolen/damaged card.
Finally, you can check the balance on your card via an ATM.
How Do I Sign up for a Social Security Debit Card?
There are two ways to sign up for a Direct Express debit card.
First, you can sign up for the card at your local Social Security office.
Also, you can sign up by calling the Direct Express card enrollment center at (800) 333-1795.3.
There are representatives available to sign you up right away.
Once you have signed up for a card, your federal benefit payments will be deposited directly to your Direct Express card account each month on your due date.
Direct Express Mobile App Summary
We hope this post on Direct Express Mobile App was helpful.
If you have further questions about Direct Express Card, please let us know in the comments section below.
Be sure to check out our other articles including:
Auto Loan Calculator – How Much Do I Qualify For?
The Best 6-Month CD Rates Today
Best 1-Year CD Rates Today
Citibank CD Rates Today
Walmart MoneyCard App for Android and iPhone:
Best CD Rates in Maryland
Navy Federal Credit Union Guide
Navy Federal Credit Union CD Rates
